TERMS & CONDITIONS

Terms & Conditions

Ownership

Syddalldiamonds.com is website maintained and owned by Syddall Pte. Ltd. All written content and images are copyright of Syddall Pte. Ltd. Any use of the images and content should be credited to syddalldiamonds.com.

Syddall Pte. Ltd. reserves the right to alter any of these terms and conditions should we deem fit.

Photography

While we take utmost effort to ensure photographs uploaded on syddalldiamonds.com are the best representations of the physical item, there may be slight variations in actual colour, size and design due to photography techniques, lighting and screen resolution.

Privacy Policy

As a customer of syddalldiamonds.com, your privacy is of utmost importance to us. Any information you provide on this website will not be resold, transferred or disclosed willingly to unrelated entities unless required by law. All information gathered is kept strictly confidential and used solely for the purpose of business.

Members of syddalldiamonds.com mailing list will receive exclusive updates to our products, discount codes, promotions and services, which we think may be useful to you.

Exchange Policy

All sales on syddalldiamonds.com are final. To ensure customer peace of mind, syddalldiamonds.com offers a one-time exchange for items that meet the following conditions:

  1. Manufacturing defects

Upon receipt of items, customers of syddalldiamonds.com are granted a 30-day exchange policy for goods deemed to have manufacturing faults. This policy is not applicable to defects made known to customers before the sale. In addition, defects from wear and tear are not covered under this policy.

Examples of manufacturing faults include (but not exhaustive):

  • stones not properly secured

  • defective clasps
     

Items must be returned in their original packaging with tags, stickers and original proof of purchase to qualify for exchange. If the product shows signs of wear, use or alteration from its original condition, we reserve the right to decline the request. We require the above conditions to be duly met before we can process your exchange.

syddalldiamonds.com does not offer exchanges due to unsuitability.

  1. Incorrect size purchased
     

We are happy to provide alteration services for rings and bracelets should the sizing not be satisfactory. Specific instructions on the amendments should be sent to info@syddalldiamonds.com. First alterations are complimentary. Return shipping to syddalldiamonds.com for alteration is the responsibility of the customer.

For immediate customer service and queries regarding exchange, call +65 6235 4544.

Contact Us

Our boutique is located at:

11 Unity Street

Robertson Walk #02-15

Singapore 237995

Email: info@syddalldiamonds.com

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